Customer Trust
A 0–100 metric tracking customer-facing trust signals. Moves on breach disclosure quality, customer Trust Center transparency, certifications (SOC 2, ISO 27001), and public incident handling. Affects renewal and sales motion in late-game.
Where this term fits in a CISO program
Customer Trust is one of 35 cybersecurity strategy concepts CISO Game models live. Customer Trust appears throughout the simulation — in the risk register, the investment catalog, and the mechanics reference — so a player encounters the concept in context rather than as an isolated definition.
See it in play
The fastest way to internalize Customer Trust is to watch it move during a 5-year program. Start a free CISO Game run to see how this concept interacts with budget, hiring, and incident response across 20 quarters of strategic play.
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